Frequently Asked Questions

Our patches are made from high-quality laser-engraved leatherette (synthetic leather) and acrylic. Leatherette has a textured, genuine-leather appearance while remaining durable and weather-resistant — ideal for hats, bags, gear, and EDC. Acrylic delivers a bolder, rigid look with razor-sharp engraved detail. Everything is cut and engraved in-house in Las Vegas.

Yes. Most patches ship with a Velcro® Style Hook backing that bonds to any loop panel — helmets, hats, plate carriers, range bags, backpacks, and tactical gear. If a listing specifies otherwise (e.g., blank/maker patches), check that listing before ordering.

All engraving, cutting, and finishing is done in-house in Las Vegas, NV. No outsourcing, no middlemen, no mystery sourcing. We run our own CO2 and fiber laser equipment so quality never gets diluted.

Every patch goes through a two-stage in-house process:

• CO2 Laser (80W): Cuts and engraves raw sheet material with high precision — our primary production workhorse.
• MOPA Fiber Laser (100W JPT): Used for deeper, more persistent surface marking on select designs and bulk runs.

Both machines are operated by our team, giving us full control over tolerances, finish, and turnaround.

Blank/maker patches are pre-cut leatherette or acrylic panels sold without engraving. Designed for laser operators, crafters, and small makers who want a consistent, ready-to-engrave substrate. Skip the cutting step and go straight to your design. Available in packs, priced for production use.

Our leatherette is available in four colorways: Dark Saddle Brown, Classic Light Brown, Classic Chestnut Brown, and Classic Gray. Available colors per design are shown on each product listing. Custom orders may have additional options — contact us for details.

Yes. We produce custom engraved patches for individuals, teams, units, businesses, and events. Use our Request Custom Quote page to submit your design, quantity, and patch size — we'll respond with a quote and a free mockup.

Yes — we offer a free digital mockup. Upload your logo through our Request Custom Quote page, tell us what you need, and we'll send back a digital sample before you commit to anything. No fees, no obligation to see the mockup.

We accept PNG, JPG, SVG, PDF, and WEBP. Vector files (SVG, PDF) are ideal for the cleanest output. We also offer image clean-up — if your file is rough or low-res, we have tools and methods to improve quality before engraving.

Minimums vary by design complexity and size. We work with small runs and large bulk orders. Submit your project through our Request Custom Quote page and we'll give you an honest quote — no fluff.

Yes. PatchBuilt is used by police departments, small businesses, government departments, retail brands, and off-road clubs across the U.S. We understand professional procurement and can handle volume requirements, consistent re-orders, and specific timelines.

Most in-stock orders are processed and shipped within 1–3 business days. Production is in-house and moves through a structured fulfillment workflow — consistency is engineered, not rushed. You'll get a tracking number via email when your order ships.

All domestic orders over $45 ship free. Adding a second patch or a multi-pack is the fastest way to hit that threshold.

Orders that don't qualify for free shipping include a $1.25 handling fee to cover packaging and processing. It's shown clearly at checkout — no hidden charges.

Contact us immediately. Because patches are made to order and production begins quickly, we can't guarantee changes once an order has entered the queue. The sooner you reach out, the better.

All major credit and debit cards (Visa, Mastercard, Amex, Discover), plus Shop Pay, Apple Pay, Google Pay, and PayPal — all processed securely through Shopify Checkout.

Yes. We offer exclusive discounts through GovX ID for military, first responders, and more. Verify Now through GOVX or once you reach checkout!

We stand behind every patch we ship. If your order arrived damaged, incorrect, or defective, contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right.

All orders ship from our production facility in Las Vegas, NV. Central Southwest location means competitive transit times to both coasts.

After shipment, domestic orders typically arrive in 3–7 business days depending on your location and shipping method. Expedited options may be available at checkout.

International shipping availability and rates are shown at checkout. International customers are responsible for all applicable customs duties, taxes, or import fees — these vary by country and are not included in our shipping charges.

Tracking can take 24–48 hours to show movement after label creation. If there's still no activity after 5 business days from your ship date, contact us and we'll investigate with the carrier on your behalf.

Check around your delivery area first — carriers sometimes scan early. If after 48 hours it's still missing, contact us with your order number and we'll help investigate. Note: PatchBuilt LLC is not liable for packages confirmed delivered to the address provided at checkout.

Because our products are made to order, all sales are generally final. We do not accept returns on correctly fulfilled orders. If your item arrived damaged, defective, or incorrect due to our error, we will replace or refund it. See our full Refund Policy.

We'll make it right if:

• Your patch arrived with a production defect or engraving error on our part
• Your order was shipped incorrectly (wrong item or quantity)
• Your package was damaged in transit with documented carrier damage

Contact us within 7 days of delivery with your order number and photos.

Due to the made-to-order nature of our products, we're unable to accept returns for buyer's remorse or change of mind. Review product listings, dimensions, and photos carefully before purchasing. Questions before you buy? Reach out first.

Approved refunds are processed within 3–5 business days. Allow an additional 3–10 business days for your bank or payment provider to post the funds.

Sizes vary by design and are listed on each product page. Common sizes range from 2"×3" up to 4"×5" and larger. Custom order sizes are measured by the longest side. Always check listing dimensions before ordering.

Most standard patches are sized to fit the loop panel on Richardson 112, Flexfit, and similar structured caps. Our 2"×3.5" and 2"×4" sizes are typically the most hat-compatible. Measure your hat's loop panel if you're unsure.

Yes. Velcro® Style Hook backing adheres firmly to any standard loop fabric — soft loop panels on chest rigs, plate carriers, range bags, backpacks, and tactical gear. Strong hold, fully repositionable, designed for real-use environments.

Leatherette patches are water-resistant — they handle rain, sweat, and outdoor exposure well. Not designed for submersion. Acrylic patches are similarly moisture-resistant. Air dry if they get wet.

Laser engraving is a permanent physical process — the design is burned into the material, not applied on top. It will not peel, chip, or wash away. Extended UV exposure over years may slightly reduce contrast, but these patches are built to hold their shape through real use.

Wipe clean with a damp cloth. Avoid bleach, harsh chemicals, or abrasives. Do not machine wash. If attached to a removable item like a hat, detach the patch before washing when possible.

Yes. Volume pricing is available for orders of 50+ patches on standard designs and custom runs. We work with military units, law enforcement, businesses, and events regularly. Submit through our Request Custom Quote page with your quantity and requirements.

Yes — our blank/maker patches are popular with laser operators, crafters, and small production shops. Check our Maker HUB listings or contact us for wholesale pricing on larger quantities.

We handle select wholesale and reseller arrangements on a case-by-case basis. Contact us with details about your business and what you're looking for — we'll let you know if it's a fit.