Shipping
Protection
Optional coverage for qualifying lost and damaged shipments. Purchased at checkout. Backed by PATCHBUILT directly — no third parties.
📋 File a ClaimAdd at Checkout
Select Shipping Protection when placing your order. The fee is based on your order subtotal and is non-refundable once the order ships.
Issue Occurs
If your package is lost in transit or arrives damaged, gather your photos and order details. Act within the required timeframes.
File & Resolve
Submit your claim below. Approved claims receive a replacement, reshipment, or refund. We typically respond within 1-3 business days.
Coverage after carrier timing standards for a potentially lost shipment are met.
Physical damage caused during shipping, reported within 5 days with photos.
Approved claims receive a replacement, reshipment, or refund.
Claims must be submitted within required windows to be considered.
What Is Covered
Lost in Transit
A package may qualify as lost in transit if it is not delivered and meets the applicable carrier timing standards. PATCHBUILT uses the following review timing:
Damaged in Transit
Physical damage caused during shipping. Must be reported within 5 calendar days of delivery with photos of:
- ✓The outer package
- ✓The shipping label
- ✓The internal packaging materials
- ✓The damaged item(s)
Not Automatically Covered
Packages marked delivered but reported as not received are not automatically covered. Reviewed case by case with no guarantee of approval.
- —Marked delivered but reported missing
- —Suspected theft or porch piracy
- —Missing package after delivery scan
Customers may be asked to confirm their shipping address, check with neighbors or building staff, contact the carrier, or provide supporting documentation.
What Is Not Covered
- ✕Incorrect or incomplete addresses entered at checkout
- ✕Delays where the package is still in transit or ultimately delivered
- ✕Issues caused by forwarding, rerouting, intercepts, or address changes after shipment
- ✕Claims submitted outside the required timeframe
- ✕Unverifiable, abusive, or fraudulent claims
- ✕Minor packaging wear that does not affect the product
Claim Timeframes
Resolution of Approved Claims
For approved claims, PATCHBUILT will provide one of the following:
If Shipping Protection Is Declined
If not purchased, PATCHBUILT is not obligated to replace, reship, or refund orders for carrier-related issues after shipment. We may choose to assist at our discretion.
Final Review Rights
PATCHBUILT reserves the right to investigate all claims and deny any claim that is unsupported, unverifiable, abusive, or fraudulent. Submission of a claim does not guarantee approval.
Customer orders 8 patches. Tracking shows last scan 9 days ago with no delivery update. Customer contacts PATCHBUILT, confirms address was correct. Qualifies for lost-in-transit review — order is reshipped.
Customer receives package with a cracked acrylic patch. They contact PATCHBUILT 9 days after delivery. The 5-day damage reporting window has passed — claim is outside the required timeframe and cannot be approved.
Package arrives with a crushed box and a bent leatherette patch. Customer submits photos of the outer package, label, packaging materials, and damaged item within 3 days of delivery. Claim is approved — replacement shipped.
Package is delivered to the address entered at checkout. Customer realizes they entered an old address. Incorrect address entries are not covered — this falls outside policy regardless of Protection status.
Package is marked delivered but customer cannot locate it. Customer confirms address, checks with neighbors and building office, and contacts USPS — who confirms no GPS delivery scan. PATCHBUILT reviews and approves a replacement.
Customer's package is lost in transit but Shipping Protection was not added at checkout. PATCHBUILT is not obligated to reship or refund. We review these on a case-by-case basis but approval is not guaranteed.
Submit a Claim
Fill out all fields below. Claims with photos are processed faster. We respond within 1-3 business days.
This policy applies to orders with Shipping Protection purchased at checkout.
PATCHBUILT LLC · Las Vegas, NV · Built In-House. Shipped With Care.
